Hampton Inn St. Charles St. Peters

The room was reasonably clean. The staff on duty tried to deal with the situation as best they could. However, many factors made the stay the worst hotel experience I have had in the last 20 years. There was no keys that would work and the key problem had been going on for at least three days affecting many rooms. Another guest tried to contact the manager, but she/he never returned her communication. The room was the smallest room for a king size bed I have ever stayed in in the US. The room was next to the elevator shaft and very noisy all night. It is the only hotel room I have stayed in without a microwave oven. While my wife and I stayed in the room, there was only one hand towel. The cost of the room was much more than a much nicer and larger room we stayed in the next night. My stay greatly damaged my view of the reputation of the Hampton Inn and the Hilton hotel chain. It amazed me that no reduction in the cost of room was offered given the multiple problems described above. I hope you make the changes necessary for such events not to affect future visitors to your hotel.

Spouse & I checked in January 4th 2024 at 5:46 pm. Room # 134. Went to take shower had a hard time turning on faucet. I get in there tried to adjust water temperature I jump out it was scalding hot! Had a terrible time trying to shut off! Husband had the problem with the faucet as well. At breakfast another guest said the same problem. Husband told the desk clerk about it. Her reply: We are aware of this problem. The faucets been all replaced. All of them are the same way. SAFETY CONCERN AND YOUR REPUTATION!! Hampton would not honor senior discount or veterans discount. The room was clean and breakfast was good. Still I felt over priced at $125.26 for 1 night.

This hotel was moderately priced, almost the same as the "cheep" rooms at red roof, yet was EXTREMELY CLEAN, THEY HAD GREAT BREAKFAST, VERY NICE STAFF. The location was very easy to get to and the highway was right there, making it easy to get to wherever someone would need to be going right by highway 70. The pool was nice as well.

This hotel is a very nice place to stay. Rooms are always clean and comfortable. Breakfast is served by 2 of the sweetest ladies I know and I hope they both know how much they are appreciated. Only downfall of this hotel is a lady that works the front desk, her name is Zee! She is the most hateful disrespectful person I’ve ever met. She is so rude to anyone that disturbs her at the front desk. She walks off while being spoke to, she always has the most hateful tone in her voice, she doesn’t offer any kind of hospitality. Zee you need another job or some therapy or maybe some lessons in manners. This hotel would be absolutely perfect if she was removed!

Made a reservation and when we arrived, was told the hotel was overbooked. The lady at the front desk was very rude and indifferent to the situation. We were offered no assistance with alternative accommodations. When calling back the next day for refund, front desk answered, but put on hold while they were talking and laughing with co-workers which could be heard in the background. The front desk never picked phone back up to assist with refund. Horrible experience and horrible customer service. Still trying to figure out how to receive refund. Plenty of other local hotels with much better service. Highly do not recommend this hotel.

This hotel has zero customer service. The first issue started with them sending the wrong link for the blocked rooms for the wedding and we were charged too much from what the sales team had in the written contract. When talking to the manager Leslie she informed me that they will adjust my pricing and refund me the money on the back end after I checked out. The day of check out they provided me with a receipt of what I should be refunded. I waited a week and there was no refund and I even called my credit card company to see if there was an issue on their end and nothing. I called the hotel and they told me that it showed on their end that it was refunded, but no money ever came back. I had asked to speak to the manager and they told me that they would leave note about the issue. The manager has never called me back. Now when I call they automatically send me to a voicemail box to where it is full and you can't leave a message. Do not book anything with Hampton Inn if this is the service they provide.

The room was reasonably clean. The staff on duty tried to deal with the situation as best they could. However, many factors made the stay the worst hotel experience I have had in the last 20 years. There was no keys that would work and the key problem had been going on for at least three days affecting many rooms. Another guest tried to contact the manager, but she/he never returned her communication. The room was the smallest room for a king size bed I have ever stayed in in the US. The room was next to the elevator shaft and very noisy all night. It is the only hotel room I have stayed in without a microwave oven. While my wife and I stayed in the room, there was only one hand towel. The cost of the room was much more than a much nicer and larger room we stayed in the next night. My stay greatly damaged my view of the reputation of the Hampton Inn and the Hilton hotel chain. It amazed me that no reduction in the cost of room was offered given the multiple problems described above. I hope you make the changes necessary for such events not to affect future visitors to your hotel.

Spouse & I checked in January 4th 2024 at 5:46 pm. Room # 134. Went to take shower had a hard time turning on faucet. I get in there tried to adjust water temperature I jump out it was scalding hot! Had a terrible time trying to shut off! Husband had the problem with the faucet as well. At breakfast another guest said the same problem. Husband told the desk clerk about it. Her reply: We are aware of this problem. The faucets been all replaced. All of them are the same way. SAFETY CONCERN AND YOUR REPUTATION!! Hampton would not honor senior discount or veterans discount. The room was clean and breakfast was good. Still I felt over priced at $125.26 for 1 night.